Orion is recognized as a leader in providing skilled workers to Puget Sound area employers for over 50 years. We have a unique program which allows Orion to take care of your outsource, after-hours and overflow customer service contact needs as well as your existing center’s staffing needs. This can result in significant operational savings, and allows you to continue to develop and grow your business knowing that you’ve made the right choice to ensure customer satisfaction and retention.
Orion can provide your contact center with qualified agents trained in your contract, eliminating one of your biggest worries -
- Average staff turnover in the contact center industry is 33% annually
- 44% of contact centers report problems recruiting new employees
- It costs, on average, $6872 to train a new agent
Orion provides contact center staffing services as part of our full range of contact center services. We find people who WANT to work in the contact center industry and train them in the customer service, sales and clerical skills that are integral to your customer relationship management needs.
Benefits of Orion Staffing Services
Orion candidates are trained in your contract. Because the Orion contact center supports your customer service program, we will provide you with job candidates who are already trained in your contract requirements.
Pre-screened candidates – We screen candidates for you and work with you to fulfill your employment needs with an appropriate candidate. Orion’s mandatory screening covers the following areas:
- Skills and Abilities
- Criminal Background
- Drug Use
Lower turnover rates – One year job retention rate for Orion candidates is over 80%!!!
90 Day job supports – We follow all candidates in their new job for at least 90 days and assist both you – the employer – and the new employee in adjusting to the new position.
Reduced Staffing Costs – Orion’s staffing services deliver better trained employees to you at a fraction of the cost of other agencies staffing services. Orion also has a number of FREE services to assist employers. Please contact an Orion job developer today to see what Orion can do for you.
Orion Staff will also assist you in other ways…
- Consult with you to offer the best job match to candidates
- Assist you with Tax Credit application when appropriate
- Assist you in additional training of new employees
CARF International Accreditation – Orion operates under a three year accreditation from CARF International (Commission on Accreditation of Rehabilitation Facilities) for the following services:
- Employment Planning Services
- Community Employment Services: Job Development
- Community Employment Services: Job Supports
- Community Employment Services: Job-Site Training
According to the CARF website, CARF Certification “means Orion has passed an in-depth review of its services. It is your assurance that the provider meets rigorous CARF guidelines for service and quality — a qualified endorsement that your provider conforms to nationally and internationally recognized service standards and is focused on delivering the most favorable results for you.”
