Since 1957, Orion has built a solid reputation by offering exceptional service and customized business solutions for our customers. Please feel free to contact us to speak about what Orion can do for you and your customers.
Our modular and scalable approach ensures that you get the exact services to fit your requirements as they change and grow. Choose Orion for a specific contact center service or for entire processes for a complete customer service solution.
- Customer service and support calls
- Inbound sales, cross-sell/up-sell
- Overflow and after-hours coverage for your existing operation
- “Get out the vote” calls and voter surveys
- Direct response campaign sales and appointment setting
- Tier 1 services
- Customer surveys, B2B surveys and follow-up
- Answering service and message forwarding
- Outbound fundraising and donation processing/fulfillment
- Data entry
- Staffing services for your contact center
To best serve the requirements of our customers and our mission, Orion provides a robust suite of world-class services across multiple industries. Orion’s cutting edge technology allows your customer to dictate a contact method of their own choice; telephone, web chat, email, VON call or fax. Orion uses automatic skills-based routing of contacts to ensure that your customer will receive prompt attention from an agent who is most qualified to handle your customer’s requirements.
